Turn Customer Complaints in to Gold Mines: Customer Voice Strategies


Progressive Executive Education hosts webinar with Craig Cunningham, President of Customer Integrated Solutions. Click here for more information or to purchase.

Your customers are never 100% satisfied – There’s ALWAYS room for improvement within your customer service department. You can tame the screamers and improve satisfaction, retention and loyalty levels by an effective voice of the customer strategy. Join us for a 60-minute webinar where you and your colleagues will discover:

  • How to turn even the worst complaint into a future improvement
  • Dealing with the attacks: Tips & tricks to keep them satisfied
  • Voice of Customer best practices: Build loyalty & cut costs
  • Common pitfalls and obstacles to avoid: Develop a strong strategy!

This 60-minute webinar will provide you with the tips to implement a Voice of the Customer strategy into your service efforts to increase loyalty and profits, getting you on the boat with companies like American Express and Dell who have successfully implemented and valued from their programs.

Founded in 1998, Customer Integrated Solutions is a consulting and research firm focused on serving manufacturing companies. The focus of the company is in two areas. Customer Excellence is our approach in creating customer-centric cultures through contemporary Voice of the Customer research and deployment. Frontend Effectiveness brings advanced Sales, Marketing, and Service tools and techniques. The Founder and President, Craig Cunningham, has personally conducted over 1,300 in-person customer interviews in sixteen countries throughout the Americas, Europe, and Asia Pacific. For more information, please visit www.customeris.net or call 1-770-674-0005.

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